ThriftyVictorian
Deck Hand
 Canada
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« on: July 26, 2012, 10:38:09 pm » |
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Hello, newber here, have been lurking for a few days, and have had no trouble accessing everything, however, now that I'm a registered member, about a three quarters of the time, when I click on a thread I get the following message -
Database Error
Please try again. If you come back to this error screen, report the error to an administrator.
Not being able to view most other threads, I don't know if this problem has been addressed elsewhere, apologies if so. Please let me know if I'm doing something wrong! Thank-you.
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Augustus Longeye
Daedric Lord of Biscuits
Board Moderator
Rogue Ætherlord
 United Kingdom
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« Reply #1 on: July 26, 2012, 11:07:31 pm » |
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Hi,
Sorry you've had this message, would you mind providing a few details?
- What browser are you using
- Is it happening on specific threads, if so could you provide a few links to example not working, and working threads?
- Has anything else changed since you registered?
Thanks,
~Longeye~
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I say you, chaps down there! Piss off, see? Haa ha! Love, Space Longeye <3 |
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wheelgunner
Deck Hand
 United States
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« Reply #2 on: July 26, 2012, 11:58:24 pm » |
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When trying to read the forum while not logged in I have no problems. However, when I log in, when trying to read posts just about anywhere all I get are Data Base Error messages. Is this a problem with me?
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Major Willoughby Chase
Board Moderator
Zeppelin Overlord
United Kingdom
Awesomologist
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« Reply #3 on: July 27, 2012, 08:02:05 am » |
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It's not just you, Proteus is already aware of it as I've been having problems for a few days now.  |
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akumabito
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« Reply #4 on: July 31, 2012, 10:06:51 pm » |
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Are these problems account-or user specific? I'm online quite a bit and I haven't had such problems at all..
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S.Sprocket
Administrator
Zeppelin Captain
United States
Industria Proficiscor In!
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« Reply #5 on: July 31, 2012, 10:44:08 pm » |
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Neither, they seem to be database specific. We're looking into it |
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"It's what a cove knows that counts, ain't it Sybil? More than land or money, more than birth. Information. Very flash." -Mick Radley
"Teaching boys to bake cakes? That's no way to maintain an industrial empire." --Fred Dibnah
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proteus
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« Reply #6 on: August 01, 2012, 01:42:12 am » |
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Looks like MySQL was having trouble allocating RAM; we have plenty, but it wasn't using it. I'm working on it but it's the sort of thing where I make a change and it takes quite a while to know if it worked. Thanks for patience.
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--
"Politics and religion are just like software and hardware. They all suck, the documentation is provably incorrect, and all the vendors tell lies." — Andrew DalgleishHow To Financially Support Brass Goggles — now with a subscription option!
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MCHolly
Swab
United States
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« Reply #7 on: August 07, 2012, 10:52:41 pm » |
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Hi: I can't get back into my post nor can I get into other posts or anywhere on the site without getting an error message. I've been trying to find a way to email the administrator, but I get another error message. I've registered as per the instructions, but I have no idea what's going on  . Can anyone help? MCHolly |
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Major Willoughby Chase
Board Moderator
Zeppelin Overlord
United Kingdom
Awesomologist
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« Reply #8 on: August 08, 2012, 06:09:44 am » |
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Could you perhaps tell us what the error message is?
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Lord_Butcher
Deck Hand
 Poland
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« Reply #9 on: August 09, 2012, 10:01:14 am » |
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Will be it fixed one day ? I still can't see topics when logged on. I can reply only by view sb. profile, then see all his posts, then write a reply. It's not very comfortable :p
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von Corax
Immortal
Canada
Leverkusen Institute of Paleocybernetics
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« Reply #10 on: August 09, 2012, 10:10:35 pm » |
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I have been seeing this occasionally. Earlier today (around 4:45 pm Eastern Daylight) I tried to view Metaphysical and got a white (non-CSS) page that said "SMF could not connect to the database. This may be because the server is busy...," and earlier this week I saw a BG-styled page that said "A database error has occurred. If you see this message again, please contact an administrator."
In both cases, a moment's wait cleared the problem, but I hear that some newcomers are seeing these errors more often than not.
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By the power of caffeine do I set my mind in motion
By the Beans of Life do my thoughts acquire speed
My hands acquire a shaking
The shaking becomes a warning
By the power of caffeine do I set my mind in motion
The Leverkusen Institute of Paleocybernetics is 5838 km from Reading
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proteus
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« Reply #11 on: August 11, 2012, 08:29:52 pm » |
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As uncomfortable as you are, imagine my discomfort at knowing a service that I'm providing is broken. I really am working on it; things are improving, but the long gap between making changes and knowing if they work (because this is an intermittent and hard-to-replicate issue) means it may be a bit before the changes are noticable to the users.
As a bit of background, this all stems from a security patch to MySQL that wiped out our tuned config file. The last round of tuning didn't make it into the backups for some reason, so I'm trying to reconstruct what I did from an older backup -- from a time when BG was far less busy. On top of that, the Intrusion Prevention System in use by our hosting company caused issues with the Blog's caching function, which means the busy blog is now also taxing the database.
The hardware is capable of handling it, but the database server is having trouble accessing all the hardware's resources when the server is at it's busiest.
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von Corax
Immortal
Canada
Leverkusen Institute of Paleocybernetics
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« Reply #12 on: August 12, 2012, 10:16:55 pm » |
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Thanks for the update, proteus. I know what a godawful pain performance tuning can be — especially when the sweet spot is a moving target!  Would it help for (some of) us to PM you details of specific occurrences (eg. date, time, etc.) or would it be more helpful for us to sod off and let you work in peace? |
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proteus
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« Reply #13 on: August 13, 2012, 04:19:13 pm » |
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Not anymore -- I've enabled some detailed logging to give me that info. But thanks for the offer!
For what it's worth, the fastest way to get my attention when there are problems is to email proteus at brassgoggles.co.uk, or use @brasstech on Twitter. I check those resources more than the forum itself -- and since they're independent of the site, they'll keep working when the site has trouble.
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ThriftyVictorian
Deck Hand
Canada
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« Reply #14 on: August 16, 2012, 02:13:47 am » |
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Ah ha! The problem seems to be solved! Thank-you sir  |
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Rockula
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« Reply #15 on: August 16, 2012, 12:12:51 pm » |
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Don't know if it's even worth mentioning but yesterday I was getting strange script referring tp the 'Bad Behaviour' thingamajig and several of my posts and the replies to them have dropped off the edge of the world. Seems o.k. today but several conversations were lost. Ironically, they were mainly in the 'More things that made you happy today' thread. |
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The legs have fallen off my Victorian Lady...
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Rockula
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« Reply #17 on: August 16, 2012, 12:58:23 pm » |
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Thank you. Not being overly computer lierate I thought 'Strange Strings' was about Steampunked violins. My bad. |
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Augustus Longeye
Daedric Lord of Biscuits
Board Moderator
Rogue Ætherlord
United Kingdom
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« Reply #18 on: August 16, 2012, 05:27:29 pm » |
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Heh, no worries.... I only noticed because I'd been doing java (which sounds somehow euphemistic...) for 3 hours prior.... which now I say it out loud isn't a good thing......
~Longeye~
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